Frequently Asked Questions

Q: Why is my payment not showing on my current bill?
A: Payments received after the 23rd of the month will not appear on the following month's statement.

Q: Where are you located?
A: 105 Plain Street, Sharon, WI 53585

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Q: What is your mailing address?
A: P.O. Box 400, Sharon, WI 53585

Q: What are your office hours?
A: Monday - Friday 8:00 a.m. - 5:00 p.m. Office is closed daily from 12:00 to 1:00 p.m.

Q: What number do I call for billing questions?
A: (262) 736-9981 or (262) 882-9981 and a customer service representative will answer your questions.

Q: When I apply for new service how long does it take to get hooked-up?
A: Up to 10 business days.

Q: I do not have all of the pages of my bill?
A: Bills are printed on both sides of the paper.

Q: Do you have an 800 number?
A: Yes. 1-800-239-9041